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Our FAQ brings together clear guidance about accounts, video uploads, analysis results, accuracy, pricing and privacy. Start there for an immediate answer. If your situation is not covered, we will be happy to help personally.
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The FAQ follows the same journey as CatMind itself: prepare a clear recording, understand the evidence, and stay in control of your account and data.
01
Video uploads
Formats, limits and better recordings
Supported files, 500 MB and 60-second limits, 1080p guidance and upload troubleshooting.
View video answers → 02Results & accuracy
Confidence, hypotheses and limitations
Learn what CatMind measures, why results vary and what an insufficient-data answer means.
Understand results → 03Plans & credits
Trial, allowances and one-off credits
See how successful analyses are counted and how subscriptions differ from credit packs.
View plan answers → 04Privacy & data
Uploads, retention and your choices
Find out what CatMind processes, how deletion works and why dataset contribution is optional.
View privacy answers →Could not find the answer?
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